Shipping policy

Beasthammer Ltd Shipping Policy

Last Updated: 1 September 2026

Welcome to BEASTHAMMER! This Shipping Policy explains how we deliver your fitness gear when you shop at beasthammer.com (the “Site”). We’re a UK-based retailer registered in England and Wales with company number 08733634, located at 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. Our store runs on Shopify Inc.’s platform. By ordering from us, you agree to this policy, along with our Terms of Service at https://beasthammer.com/policies/terms-of-service and Privacy Policy at https://beasthammer.com/policies/privacy-policy.

1. Where We Ship
We ship to the United Kingdom, European Union, United States, Australia, and selected other regions. Not all destinations are covered — available options are shown at checkout.

2. How Your Order Is Fulfilled
BEASTHAMMER products are fulfilled in one of two ways, and this affects how quickly your order arrives.

Some items are held in our own stock and dispatched by us directly. Others are made to order by our fulfilment partner and shipped from their facility. Made-to-order items need production time before they’re dispatched, so they take longer to reach you.

The estimate for each item is shown on its product page, under the Delivery and Returns tab. Please check this before ordering, as it’s the most accurate guide for what you’re actually buying.

3. Delivery Times
All timescales below are given in business days (Monday to Friday, excluding public holidays). For items from our own stock, the clock starts when we dispatch your order. For made-to-order items, it starts when you place the order and includes production time.

Items dispatched from our own stock:

United Kingdom: 3 to 5 business days
European Union: 5 to 10 business days
United States and Australia: 7 to 14 business days

Made-to-order items fulfilled from our partner’s US facility:

Delivery within the United States: 5 to 7 business days

Made-to-order items fulfilled from our partner’s international facility:

All destinations: 12 to 21 business days, made up of 3 to 7 business days production followed by 9 to 14 business days in transit

Not every product is available from the US facility. Where an item can be fulfilled from the US, this is reflected in the estimate shown on its product page. If you’re ordering to a US address and delivery speed matters to you, check the product page before you buy.

These are estimates, not guarantees. Customs clearance, public holidays, peak trading periods such as Black Friday, courier delays, and incomplete or incorrect delivery addresses can all extend these times. Where an item’s production time is longer than shown above, this will be stated on its product page.

4. Orders Containing Both Types of Item
If your order contains items from our own stock alongside made-to-order items, they’ll be dispatched separately and will arrive at different times. You’ll receive separate tracking information for each shipment. There’s no additional shipping charge for a split delivery — you pay once at checkout.

Where an order contains several made-to-order items, the shipment is dispatched once the item with the longest production time is ready.

5. Shipping Costs
Shipping fees depend on your delivery location and the option you pick at checkout. Costs are shown in British Pounds (GBP) and added to your order total. For EU, USA, and Australian orders, your bank may convert GBP to your local currency (e.g., EUR, USD, AUD) with possible fees — check with them. Exact rates are shown at checkout.

6. How We Ship
We work with trusted couriers to deliver your gear. You’ll see available options at checkout. Once your order ships, we’ll email you a tracking number. Made-to-order items are shipped by our fulfilment partner using their own carriers. By ordering, you agree to our couriers’ standard terms — see their websites for details.

7. Taxes and Duties
For orders outside the UK, you’re responsible for customs duties, taxes, or import fees (for example, EU VAT at import, US duties, or Australian GST). These aren’t included in our shipping or product costs. If you don’t pay within 7 days of notice, your order may be returned to us, and we’ll deduct return and original shipping costs from your refund.

8. Delays We Can’t Control
Weather, courier issues, production backlogs, or customs hold-ups might delay your order. We’ll let you know as soon as we can. For significant delays, you can cancel undelivered items for a refund — email support@beasthammer.com and we’ll sort it out.

9. If You’re Not Home
If you’re not around and your order won’t fit your letterbox, the courier will leave instructions to reschedule or collect. Collect from a pickup point within 14 days, or we’re not liable if it goes missing. If you choose a “safe place” drop-off, it’s at your risk once delivered there.

10. Damaged or Lost Shipments
Parcel arrives damaged? Take a photo or video before opening, and keep recording as you unpack. Without evidence we may not be able to help, so please don’t skip this. Contact us at support@beasthammer.com within 7 days of delivery if it’s damaged, lost, or wrong. We’ll work with you and the courier to fix it.

11. Your Rights
This policy doesn’t override your legal rights, including the UK Consumer Contracts Regulations for distance selling, EU consumer directives, or remedies under the Australian Consumer Law. For disputes, UK customers can pursue Alternative Dispute Resolution (ADR) where we both agree. EU customers should contact their national consumer protection body or a local ADR provider.

12. Contact Us
Questions about shipping? Email support@beasthammer.com or write to Beasthammer Ltd, 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. We’re here to help.