Shipping policy

BEASTHAMMER Ltd Shipping Policy

Last Updated: 1 November 2025

Welcome to BEASTHAMMER Ltd! This Shipping Policy explains how we deliver your fitness gear when you shop at beasthammer.com (the “Site”). We’re a UK-based retailer registered in England and Wales with company number 08733634, located at 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. Our store runs on Shopify Inc.’s platform. By ordering from us, you agree to this policy, along with our Terms of Service at https://beasthammer.com/policies/terms-of-service and Privacy Policy at https://beasthammer.com/policies/privacy-policy.

1. Where We Ship We ship to the United Kingdom (UK), European Union (EU), United States (USA), Australia, and other regions. Not all locations are covered - check our shipping page at https://beasthammer.com/policies/shipping-policy for a full list of destinations and any exclusions before you order.

2. Shipping Costs Shipping fees depend on your delivery location and the option you pick at checkout. Costs are shown in British Pounds (GBP) and added to your order total. For EU, USA, and Australia, your bank may convert GBP to your local currency (e.g., EUR, USD, AUD) with possible fees - check with them. See exact rates on our shipping page.

3. Delivery Times We aim to get your gear to you fast. Typical delivery times are:

UK: 3 to 5 business days.
EU: 5 to 10 business days.
USA/Australia: 7 to 14 business days.

These are estimates, not guarantees. Times start when we ship your order, not when you place it. Promo periods, holidays, or customs checks can slow things down. Track your order with the number we send when it ships.

4. How We Ship We work with trusted couriers to deliver your gear. You’ll see available options at checkout. Once shipped, we’ll email you a tracking number. You agree to our couriers’ standard terms - check their websites for details.

5. Taxes and Duties For orders outside the UK, you’re responsible for customs duties, taxes, or import fees (e.g., EU VAT at import, US duties over $800, Australian GST). These aren’t included in our shipping or product costs. If you don’t pay within 7 days of notice, your order may return to us, and we’ll deduct return and original shipping costs from your refund.

6. Delays We Can’t Control Weather, courier issues, or customs hold ups might delay your order. We’ll let you know ASAP if this happens. For major delays, you can cancel undelivered items for a refund - email support@beasthammer.com to sort it out.

7. If You’re Not Home If you’re not around and your order won’t fit your letterbox, the courier will leave instructions to reschedule or pick it up. Collect from a pickup point within 14 days, or we’re not liable if it goes missing. Choose a “safe place” drop off? It’s your risk once delivered there.

8. Damaged or Lost Shipments Parcel arrives damaged? Snap a photo or video before opening, and keep recording as you unpack. No proof might mean we can’t help, so don’t skip this. Contact us at support@beasthammer.com within 7 days of delivery if it’s damaged, lost, or wrong. We’ll work with you and the courier to fix it.

9. Your Rights This policy doesn’t override your legal rights, like the UK Consumer Contracts Regulations for distance selling or remedies under Australian Consumer Law (ACL). For disputes, UK folks can try Alternative Dispute Resolution (ADR) if we agree; EU residents, check the Online Dispute Resolution (ODR) platform at ec.europa.eu/odr.

10. Contact Us Questions about shipping? Email support@beasthammer.com or write to BEASTHAMMER Ltd, 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. We’re here to help!