FAQs

Welcome to our FAQ, here we’ve answered the questions that we get asked most often. If you don't find what you're looking for, feel free to contact us with the form at the bottom of the page.

Products

Below are the most common questions relating to our products.

What sizes do you offer?

Our sizes for most items typically range from S to 2XL. Check the size guide on each product page for exact measurements.

How do I know what size to order?

Use the size guide on the product page, which shows measurements in cm and inches. Measure a similar item you already own and compare. If you prefer a looser fit, consider sizing up.

Do your clothes run true to size?

Yes, our clothes fit true to size, but the relaxed, oversized style may feel roomier than standard sizing.

What materials are used in your products?

We use premium cotton blends and sustainable fabrics. Check individual product descriptions for details.

How should I care for my BEASTHAMMER clothing?

Machine wash cold, do not iron print, do not tumble dry, no fabric softener, do not dry clean, hang to dry.

Orders

Below are some of our common questions about orders.

Can I cancel my order?

Email us at support@beasthammer.com as soon as possible with your order number. Items that ship from our fulfilment partner are prepared quickly, so the sooner you get in touch, the better. If you're in the UK or EU, you also have the right to cancel within 14 days of receiving your order.

Can I change my order after placing it?

Contact us immediately. We’ll do our best to adjust your order before it ships.

Do you restock sold-out items?

Yes, popular items may be restocked. Sign up for our newsletter for updates.

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal. You can also split your payment with Shop Pay Installments where available. Prices are in British pounds (GBP), so if you pay from outside the UK your bank will convert the amount.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer free shipping?

Yes. Orders ship free to the UK over £55, the US over £55 (about $74), the EU over £87 (about €100) and Australia over £100 (about A$190). Our prices are in British pounds, so the local amounts are a rough guide and move a little with exchange rates. Free shipping is applied automatically at checkout, so there's no code to enter. UK standard shipping is otherwise £3.95.

How long does shipping take?

It depends on the item. Each product page shows your estimated delivery date under Delivery and Returns. Our in-stock items are dispatched within 1 business day and arrive in 1 to 3 days in the UK, 5 to 10 days in the EU and 7 to 14 days in the US, Australia and elsewhere. Items that ship from our fulfilment partner take 1 to 3 days to prepare, then 7 to 10 days to arrive. Full details are in our Shipping Policy.

Why did my order arrive in more than one parcel?

If your order includes in-stock items and items that ship from our fulfilment partner, they're sent separately and arrive at different times. You'll get tracking for each parcel, and you only pay shipping once.

Do you ship internationally?

We currently ship to the UK, USA, Australia, and countries within the European Union.

Will I have to pay customs or import fees?

Our in-stock items ship from the UK, so UK customers pay no customs fees on these. Items that ship separately from our fulfilment partner come from outside the UK, so customs duties, taxes or import fees may apply when they arrive, including in the UK. For orders outside the UK, your country may charge these fees on any item. They aren't included in our prices or shipping costs.

Can I track my order?

Yes. We'll email you a tracking number as soon as your order ships. You can also track it here: Track Your Order

Can I return or exchange an item?

Yes. You have 30 days from delivery to return unused, unworn items in their original condition with tags on, for a refund or exchange. Email us at support@beasthammer.com with your order number before sending anything back, and we'll send you the right return address. Exchanges are available if stock allows. Full details are in our Returns and Refunds Policy.

Who pays for return shipping?

For change-of-mind returns, you cover the return postage, so please use a tracked service. If your item is faulty or we sent the wrong thing, we'll cover the cost.

When will I get my refund?

Once your return arrives and is checked, we process your refund within 7 business days. It goes back to your original payment method, and your bank may take a few extra days to show it.

What if my item arrives damaged?

Email us at support@beasthammer.com within 7 days of delivery with photos or a video, and we'll sort out a replacement or refund.

Promotions and Discounts

Below are some common questions about Promotions and Discounts

Do you offer discounts or promo codes?

We occasionally offer promotions and discounts. Sign up for our newsletter to stay updated.

Can I use multiple discount codes?

Only one discount code can be applied per order.

Do you offer gift cards?

Yes, digital gift cards are available for purchase on our website.

Do you ship physical gift cards?

No, we only offer digital gift cards.

How long is a gift card valid?

Gift cards are valid for 24 months from the date of purchase.

How will I receive the gift card?

You will receive your digital gift card by email.

Can I send the gift card directly to someone else?

Yes, on our gift card product page, select “Send as a gift” and enter the recipient’s email address.

BEASTHAMMER VIP Program

Below are some common questions about our VIP program

Why did BEASTHAMMER create the VIP Program?

To thank and reward the first 100 customers who helped lay the foundation of BEASTHAMMER. You’re not just early supporters, you’re part of the BEASTHAMMER family.

What is the BEASTHAMMER VIP Program?

The VIP Program is our way of thanking the first 100 customers who supported BEASTHAMMER from day one. Members get lifetime free shipping on all future orders.

How do I qualify for VIP status?

You automatically qualify if you are among the first 100 customers to complete a purchase and keep that purchase without returning it. Exchanges are fine, but returning your first order removes your VIP status permanently.

Can I change my name or email later?

No. Your VIP membership is linked to the original name and email address used on your first order. Only your delivery address can change if you move.

Where is free shipping available?

Free shipping applies only to countries where we currently ship. If you move somewhere outside our shipping zones, your free shipping benefit pauses until we begin shipping there.

Will the VIP Program ever change?

We may update or adjust program details, but lifetime free shipping for verified members will always remain honored.

What if I lose access to my email?

Please keep access to the original email address you used to qualify. It’s how we verify your status and send updates about your VIP membership.

Didn’t find your answer?

Don't hesitate to contact us