FAQ's
Welcome to our FAQ, here we’ve answered the questions that we get asked most often. If you don't find what you're looking for, feel free to contact us with the form at the bottom of the page.
Products
Below are the most common questions relating to our products.
What sizes do you offer?
Our sizes for most items typically range from S to 2XL. Check our Size Guide for information.
How do I know what size to order?
Refer to our Size Guide. If you prefer a looser fit, consider sizing up.
Do your clothes run true to size?
Yes, our clothes fit true to size, but the relaxed, oversized style may feel roomier than standard sizing.
What materials are used in your products?
We use premium cotton blends and sustainable fabrics. Check individual product descriptions for details.
How should I care for my BEASTHAMMER clothing?
Machine wash cold, do not iron print, do not tumble dry, no fabric softener, do not dry clean, hang to dry.
Orders
Below are some of are common questions about orders
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. Contact us right away to cancel.
Can I change my order after placing it?
Contact us immediately. We’ll do our best to adjust your order before it ships.
Do you restock sold-out items?
Yes, popular items may be restocked. Sign up for our newsletter for updates.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders ship within 1 to 2 business days. UK deliveries arrive in 3 to 7 days, international in 7 to 14 days.
Do you ship internationally?
We currently ship to the UK, USA, Australia, and countires within the European Union.
Can I track my order?
Track your order anytime here: Track Your Order
Can I return or exchange an item?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Exchanges are available if stock allows.
What if my item arrives damaged?
Contact us immediately at support@beasthammer.com for a replacement or refund.
Promotions and Discounts
Below are some common questions about Promotions and Discounts
Do you offer discounts or promo codes?
We occasionally offer promotions and discounts. Sign up for our newsletter to stay updated.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website.
Do you ship physical gift cards?
No, we only offer digital gift cards.
How long is a gift card valid?
Gift cards are valid for 24 months from the date of purchase.
How will I receive the gift card?
You will receive your digital gift card by email.
Can I send the gift card directly to someone else?
Yes, on our gift card product page, select “Send as a gift” and enter the recipient’s email address.
BEASTHAMMER VIP Program
Below are some common questions about our VIP program
Why did BEASTHAMMER create the VIP Program?
To thank and reward the first 100 customers who helped lay the foundation of BEASTHAMMER. You’re not just early supporters, you’re part of the BEASTHAMMER family.
What is the BEASTHAMMER VIP Program?
The VIP Program is our way of thanking the first 100 customers who supported BEASTHAMMER from day one. Members get lifetime free shipping on all future orders.
How do I qualify for VIP status?
You automatically qualify if you are among the first 100 customers to complete a purchase and keep that purchase without returning it. Exchanges are fine, but returning your first order removes your VIP status permanently.
Can I change my name or email later?
No. Your VIP membership is linked to the original name and email address used on your first order. Only your delivery address can change if you move.
Where is free shipping available?
Free shipping applies only to countries where we currently ship. If you move somewhere outside our shipping zones, your free shipping benefit pauses until we begin shipping there.
Will the VIP Program ever change?
We may update or adjust program details, but lifetime free shipping for verified members will always remain honored.
What if I lose access to my email?
Please keep access to the original email address you used to qualify. It’s how we verify your status and send updates about your VIP membership.