Refund policy

Beasthammer Ltd Returns and Refunds Policy

Last Updated: 1 September 2026

Welcome to BEASTHAMMER! We want you to love your fitness gear from beasthammer.com (the “Site”). If you don’t, this policy explains how to return it or get a refund. We’re registered in England and Wales with company number 08733634, based at 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. Our store runs on Shopify Inc.’s platform. By ordering, you agree to this policy, along with our Terms of Service at https://beasthammer.com/policies/terms-of-service and Privacy Policy at https://beasthammer.com/policies/privacy-policy.

1. Returns Eligibility

Standard Returns: You have 30 days from delivery to return unused, unworn items for a refund or exchange. Items must be in original condition — tags on, packaging intact — with proof of purchase (e.g., receipt, order number).
Made-to-Order Items: Some of our items are produced to order by our fulfilment partner rather than held in stock. These carry exactly the same 30-day return right as everything else. You don’t need to treat them differently.
Faulty or Wrong Items: If your gear is defective or not as described, return it within 30 days for a full refund, including any shipping costs, which we’ll cover. For UK customers, this aligns with your short-term right to reject under the Consumer Rights Act 2015.
Hygiene Items: Underwear, swimwear, and socks can only be returned unopened, with hygiene strips or tags intact, due to health rules.
Sale Items: Items bought on sale or marked “Final Sale” can be exchanged or swapped for store credit within 30 days, not refunded, unless faulty. This does not affect your legal rights if an item is defective.
Non-Returnable: We can’t take back items personalised to your own specification (for example, gear printed with your name or a design you supplied), perishable goods, personal care products, hazardous materials, flammable liquids, or gases.

2. Orders Delivered in More Than One Parcel

Split Deliveries: Orders containing both items from our own stock and made-to-order items are dispatched separately and arrive at different times. Your 30 days runs from the delivery date of each individual item, not from the date of the first parcel.
Returning Part of an Order: You can return some items and keep others. Just tell us which ones when you get in touch.

3. How to Return

Start the Process: Email support@beasthammer.com with your order number, item details, and reason for return within 30 days of delivery. We’ll reply with instructions and the correct return address for your particular item.
Why We Ask First: Depending on the item and the reason for return, your parcel may need to go to a different address. Contacting us first means your return reaches the right place and gets processed without delay. If you do send something back without contacting us, please email us with the tracking number so we can look out for it.
Shipping It Back: For change-of-mind returns, you pay return shipping. Use a tracked service — we’re not responsible for returns lost in transit. For faulty or incorrect items, we cover the cost and will provide a return label. Pack items securely to avoid damage.
Our Return Address: Unless we tell you otherwise, returns go to Beasthammer Ltd, 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom. Include your order number or a copy of your invoice so we can process it quickly.

4. Refunds

Processing: Once we receive your return and check it meets our rules, we’ll process your refund within 7 business days. You’ll get an email when it’s done.
Payment: Refunds go to your original payment method (e.g., Klarna, card) within 10 business days of approval. Bank or card processing can add a little time — check with them if it’s been over 15 business days.
Adjustments: Used a discount code? We refund what you actually paid after the discount. Part-paid with a gift card? That portion is credited back to the gift card first, then the remainder to your payment method.

5. Exchanges

How It Works: Want a different size or colour? Email us your request along with your return. If it’s available, we’ll send the replacement once we’ve received the original. If it’s out of stock, we’ll refund you instead. You cover return shipping unless the item is faulty.
Made-to-Order Exchanges: Because these items are produced individually, an exchange means a fresh item being made. Expect the replacement to take as long as a new order — see our shipping policy for current timescales.

6. Damaged or Wrong Items

Report It: Check your order when it arrives. If it’s damaged, defective, or not what you ordered, email support@beasthammer.com within 7 days of delivery with photos or video. We’ll sort it out with a refund or replacement. Reporting within 7 days helps us resolve it fastest, but it doesn’t limit your legal rights if a fault appears later.

7. UK and EU Cancellation Rights

Your Statutory Right: If you’re in the UK or European Union, you have the right to cancel your order within 14 days of receiving it, for any reason, without giving a explanation. You then have a further 14 days to send the goods back. Our 30-day policy above is more generous, and sits alongside this right rather than replacing it.
How to Cancel: Email support@beasthammer.com with your order number and a clear statement that you wish to cancel.

8. International Returns

Outside the UK: For returns from the EU, USA, Australia, or elsewhere, you cover return shipping, customs duties, and taxes unless the item is faulty or incorrect. Faulty returns ship back to us free of charge. Your local consumer rights still apply, including remedies under the Australian Consumer Law (ACL) for defective goods.
Mark It Correctly: Please mark international return parcels clearly as “returned goods” on the customs declaration. Parcels marked as new commercial goods can incur import charges, and we may need to deduct these from your refund.

9. Gift Cards

Gift cards (physical or digital) are non-refundable and cannot be exchanged for cash, except where required by law.

10. Our Rules

Right to Refuse: We can refuse returns that don’t meet this policy (for example, worn, damaged, or missing tags). If we do, we’ll explain why and send the item back to you at your cost.
Disputes: If we can’t resolve a return between us, UK customers can pursue Alternative Dispute Resolution (ADR) where we both agree to it. EU customers should contact their national consumer protection body or a local ADR provider — the European Commission’s Online Dispute Resolution platform closed in July 2025 and is no longer available.
Contact Us: Questions, or need a hand? Email support@beasthammer.com or write to Beasthammer Ltd, 10 Cherrywood Close, LS14 2HF Leeds, West Yorkshire, United Kingdom.